Frequently Asked Questions - F.A.Q.

You wonder how we proceed at Religieux Saint Christophe to prepare and ship your items? You want to follow a shipment? Find all your answers in our Frequently Asked Questions!

 
How does the preparation of the orders proceed?

Once the order is validated and paid, it passes in preparation. Our warehousemen pack your purchases carefully so that they reach you in the best conditions. However, we do not work at night to prepare orders. If you place your order after 2pm, your purchase will be prepared the next day.

 

How can I find out the delivery costs?

The price of the transport will be communicated to you at the time of the realization of your basket. Several carriers will then be proposed to you. Even if the process requires the validation of the basket, all this remains without obligation of purchase. 

 

When are the deliveries made?

Deliveries are made from Monday to Friday on working days for DHL Express. They do not deliver on Saturdays, Sundays or public holidays. For PostNL, deliveries are made from Monday to Saturday inclusive in Belgium. For the other countries, the delivery will be done according to the dispatching of the carrier which is in charge of your parcel (example for France: Colis Privé, Chronopost, DPD...).

 
What are your pick-up times?

PostNL comes to our warehouse between 1:30 and 2:00 pm.
DHL Express comes to our premises around 2pm.
Packages sent by Mondial Relay are dropped off at our partner's premises at 6pm.

 
Why does it take so long to prepare my order?

We understand your hurry and we are happy that you are looking forward to your items! However, please note that with our wide range of products, images and texts in different languages, we prepare your purchases to order. This means that all novena candles, for example, will be made after your order has been confirmed. We do our best to serve you as soon as possible. Personalization is a tedious job, as you can certainly understand! Thank you for your time.

 
How can I track my package?

As soon as the order is ready for shipment, the carriers send us a tracking number. This number is automatically sent to you by email and by SMS. We advise you to check your Spam in case the email got lost. If you can't find it at all, you can also check your customer account.

 
My package arrived damaged! What should I do?

If you are in the presence of the deliveryman, take a picture. Know that you can refuse a package if it arrives damaged.
If you could not refuse it in the presence of the deliveryman, take the photo anyway. Then send it to us with your name and your order reference (series of 8 letters). We will explain to you what to do.
Have you already opened your package? Check if your items are in good condition. If you have any doubts, if an item seems to be missing, check your customer account. It is possible that you have received a refund. If not, take a good look at the picture of the ordered item on our website. Then send us an email with your order number, your name and pictures of the damaged items. Our customer service will take care of you and will make the link with the carriers to settle it.

 
If I get a refund, where can I see it?

Your customer account is there for that! Log in and click on my credits. You will get a list of refunded items.